Appointment Cancellations, Rescheduling, and No Shows
We kindly request that you provide us with at least a 24-hour notice if you need to cancel or reschedule your appointment. This allows us to offer your spot to another patient who may be waiting for an appointment. Please understand that failure to provide sufficient notice may result in a fee. We understand that unforeseeable circumstances may arise, and we will take them into consideration on a case-by-case basis.
Please note that if you fail to attend your appointment without providing notice, you will be charged a fee. We want to ensure that our schedule runs smoothly and that every patient has access to timely and appropriate care. We appreciate your understanding and cooperation.
Late Arrivals and Appointment Delays
If you arrive late for your appointment, we may need to adjust the duration of your session to ensure that we can accommodate all patients. If your appointment is delayed due to unforeseeable circumstances on our end, we will do our best to make sure you receive the full duration of your session.
If you are more than 15 minutes late for your scheduled appointment, we may need to reschedule or cancel the appointment. We understand that emergencies happen, and we will do our best to work with you to find a solution.
Emergency Appointments
We understand that unexpected situations may arise, and we will do our best to accommodate emergency appointments as promptly as possible. However, we may need to ask you to check with us daily for cancellations if no appointments are immediately available. We cannot guarantee immediate rescheduling of missed appointments.
Referrals
If your insurance company requires a referral for your visit, please make sure to contact them and obtain a referral before your appointment. Failure to do so may result in denial of coverage. Please provide us with the necessary referral information prior to your appointment.
Fees for Additional Services
If you require additional services outside of your scheduled appointment, such as filling out forms, recording reviews, or interacting with outside agencies, these services may be subject to a fee. We will inform you of any additional charges before providing the services.
Prescription Refills
We recommend that you bring your medication list to each appointment to ensure accurate refill requests. Please provide us with at least a 48-hour notice for all refill requests. If your medication requires a visit before refills can be authorized, we will inform you during your appointment.
Medical Records
To have your medical records sent to another healthcare provider, you must sign a Release of Medical Records form. Please provide us with the necessary information, including the name, address, and phone number of the receiving provider. We will take the necessary steps to ensure that your records are sent as promptly as possible.
If you have any questions, feel free to contact us.